KuCoin Customer Service Hub
Here to Empower Your Trading Experience
At KuCoin, our priority is your trading success. Our dedicated support team is ready to assist with any inquiries, making your trading smooth and efficient.
Reach Out to Our Support Experts TodayMultiple Ways to Get Help
Email Support
In-depth support for non-urgent issues. Expect a response within 24 hours during business days.
Send EmailPhone Support
Dependable support for urgent or complex questions. Available Monday through Friday, 9 AM to 6 PM (EST) at KuCoin.
Call NowSocial Media
Follow us on social channels like Facebook, Twitter, and LinkedIn for latest updates and support.
Follow UsHelp Center
Wide range of educational resources, tutorials, and interactive webinars.
Visit our Help CenterCommunity Forum
Participate in discussions, share insights, and find answers to common questions.
Sign Up as a Member TodayGet in touch with us anytime
Live Chat
24/7
Our support team is available to assist you promptly
Email Support
Maintain high service standards through ongoing quality evaluations.
Assistance provided on business days during working hours.
Phone Support
Weekdays only
8 AM – 5 PM (UTC)
Help Center
Always available
Contact support when needed
Effortless Customer Support
1. Log In
Access your KuCoin account via the official website and enter your login credentials.
Visit the Support Center
For help, click on "Support" or "Help," usually located in the footer or main menu.
Step 1: Select a Support Method
Choose between live chat, email, call support, or browse self-help guides tailored to your needs.
4. Provide Details
Provide your account info and detailed support questions for quicker help.
Master Advanced Navigation Techniques
Help Center
Browse detailed manuals and step-by-step guides to independently resolve issues.
Access ResourceVideo Tutorials
Explore video tutorials to understand the functionalities of KuCoin.
Access ResourceCommunity Forums
Participate in an active online trading community to exchange strategies, advice, and insights.
Access ResourceBoost Your Earnings with Our Expert Support Team
Be Clear: Clearly describe your issue, including all necessary details or relevant communications.
Submit account details: Provide essential information and /images if necessary to facilitate support.
Choose the Right Communication: Use live chat for urgent matters and email for detailed inquiries.
Visit Support Center: Find prompt solutions before reaching out for help.
Prepare Your Resources: Have your account details, transaction references, and relevant /images ready before contacting customer support.
Support Tip: If response times are slow, consider reaching out through another contact method for faster assistance.